Return & Exchange Policy

At Aizel Perfume, customer satisfaction is important to us.

Because perfumes are personal-use products, returns and exchanges are subject to the conditions below.

1. Damaged Products

If your perfume arrives damaged, leaking, broken, or otherwise defective, please contact us within 12 hours of delivery.

Please provide:

• Order number
• Photos of the product
• Photos of the packaging
• A short video, if possible
• Description of the issue

After reviewing the issue, we may arrange a replacement or another appropriate solution.

2. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 12 hours of delivery.

The product must remain unused and in its original packaging.

After verification, we may arrange an exchange for the correct product.

3. Change of Mind

Perfumes are hygiene-sensitive products. Therefore, we generally do not accept returns simply because a customer does not like the fragrance, changes their mind, or does not prefer the scent after opening or using the product.

We strongly recommend reviewing the fragrance description, notes and product information before placing your order.

If you are unsure which fragrance is suitable for you, contact us before ordering and our team will be happy to assist.

4. Exchange Conditions

For an exchange to be considered:

• The product must be unused.
• The bottle must not have been sprayed or opened for use.
• Original packaging must be retained.
• The product must be in resalable condition.
• The exchange request must be made within the applicable period.

Products that have been used, sprayed, damaged by the customer, or returned without their original packaging may not qualify for exchange.

5. Clearance or Promotional Products

Certain clearance, promotional, discounted, tester, or special-offer products may be non-returnable and non-exchangeable.

Any special conditions applicable to such products will be stated on the product page or during the promotion.

6. Return Shipping

If an exchange or replacement is approved because we sent the wrong product or the product arrived damaged/defective, Aizel may arrange the appropriate return/replacement process.

For other approved exchanges, shipping charges may be the customer’s responsibility.

7. Refunds

Where a refund is approved, the refund method and processing time will depend on the original payment method and circumstances of the order.

Cash refunds may not be available for every payment method.

8. How to Request an Exchange

Contact us through WhatsApp or our Contact Us page and provide:

Order Number:
Customer Name:
Phone Number:
Reason for Exchange:
Photos/Videos:

Our team will review your request and guide you through the next steps.

Important

Do not send any product back before receiving instructions from Aizel Perfume.

Unapproved returns may not be accepted.

Aizel Perfume reserves the right to assess each return or exchange request according to the condition of the product and the circumstances of the request.

Aizel Perfume
Luxury in Every Note.