0
Your Cart

Shipping Policy

Shipping Policy

At Aizel Perfume, we want your fragrance to reach you safely and conveniently.

We currently deliver orders across Pakistan.

Order Processing

Orders are normally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Delivery Time

Estimated delivery time is generally:

Major Cities: 3–6 business days
Other Areas: 6–8 business days

Delivery times are estimates and may vary depending on the courier, destination, weather, public holidays, or other circumstances outside our control.

Delivery Charges

Delivery charges are calculated at checkout according to the applicable delivery location and order conditions.

Any applicable delivery charges will be displayed before you complete your order.

Cash on Delivery

Cash on Delivery may be available for eligible locations.

Customers should ensure that the phone number provided during checkout is active and reachable so our team or courier can contact them when required.

Tracking Your Order

Once your order has been dispatched, tracking information may be provided through WhatsApp, SMS, email, or another available communication method.

You can contact our support team if you need assistance tracking your order.

Incorrect Address or Contact Information

Customers are responsible for providing the correct:

  • Name
  • Phone number
  • Complete delivery address
  • City
  • Area/locality

If an order is returned because of an incorrect address, unavailable customer, refusal to receive the parcel, or repeated failed delivery attempts, additional delivery charges may apply if the customer requests the order to be shipped again.

Delayed Deliveries

Although we work with courier partners to deliver orders on time, delays can occasionally occur because of:

  • Weather conditions
  • Public holidays
  • Courier operational issues
  • Incorrect or incomplete addresses
  • Remote delivery locations
  • Unforeseen circumstances

If your order is significantly delayed, please contact us and we will assist you in checking its status.

Damaged Package

Please inspect your package when you receive it.

If your package appears seriously damaged, please take clear photographs or a video before opening it and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Exchange Policy.

Contact Us

For shipping-related questions, contact Aizel Perfume through WhatsApp or our Contact Us page.

Aizel Perfume
Luxury in Every Note.